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Your accounts are where your memories, conversations, and connections live. Protecting them is a responsibility we take seriously, which is why we\u2019re always working to strengthen account security and make it easier for you to get the help you need. We also recognize that support hasn\u2019t always met expectations, and we\u2019re committed to improving by continually investing in better support experiences for everyone who uses our apps.<\/span><\/p>\n Today, we\u2019re rolling out new, easier ways to get account support and sharing updates we\u2019ve made to keep your Facebook and Instagram accounts even more secure through advancements in AI.<\/span><\/p>\n Getting help with your account should be simple and accessible. That\u2019s why we\u2019re launching a new, centralized hub on Facebook and Instagram that brings support tools and options into one place<\/span>.<\/span> Within the support hub, you can now report an account issue, find quick answers with the help of Meta AI-powered search, and more. This is now rolling out globally on Facebook and Instagram, on iOS and Android operating systems.<\/span><\/p>\n We\u2019re also testing an AI support assistant for instant, personalized help \u2014 whether you need to recover your account, update settings or manage your profile. This is new technology that we\u2019re testing first on Facebook globally, and we\u2019re exploring bringing it to our other apps in the future.\u00a0<\/span><\/p>\n Our AI-powered security systems are getting better at protecting your account thanks to smarter AI and stronger security tools. <\/span>In the past year, new account hacks decreased by more than 30% globally on Facebook and Instagram.<\/span> Our account security systems work around the clock to spot and block potential threats \u2014 like hacking and phishing \u2014\u00a0 by analyzing a wide range of signals in real time to distinguish legitimate users from attackers. These systems also block suspicious logins and flag compromised accounts before harm occurs, so you stay protected and can access your account without worry.<\/span><\/p>\n Over the last year, our advancements in AI have also helped us increasingly avoid disabling accounts by mistake better than ever before. And if an error does happen, our appeals process is now faster and easier, with fewer steps and AI assistance for eligible cases that helps you get a decision sooner. Our ongoing investments in our content enforcement systems mean they\u2019re now more accurate \u2014 so you\u2019re less likely to be affected by mistakes, and our community stays safer and more reliable for everyone.<\/span><\/p>\n If you lose access to your account, getting back in should be quick and stress-free. We\u2019ve updated the account recovery experience on Facebook and Instagram using AI so you can get help gaining access to your account.<\/span><\/p>\n What\u2019s new:<\/span><\/p>\n These improvements are already making a difference. <\/span>This year, we\u2019ve increased the relative success rate of hacked account recovery by more than 30% in the US and Canada. <\/span><\/p>\n While our AI systems work behind the scenes, we\u2019ve launched even more safety features so you can take additional steps to protect your account:<\/span><\/p>\n We\u2019re committed to keeping your accounts safe and making support simple so you can focus on what matters most: connecting with your communities. Stay tuned for more recovery and support tools coming in 2026.\u00a0<\/span><\/p>\n Learn more<\/span><\/a> about how we\u2019re protecting your account.<\/span><\/p>\n<\/p><\/div>\nThe Future of Always-On Support<\/h2>\n
How AI Is Helping Us Protect Your Account<\/h2>\n
Faster, Simpler Account Recovery<\/h2>\n
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Simple Steps to Stay Secure<\/h2>\n
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